📦 Shipping & Delivery Policy
1. Overview
At Hexerve Solutions India, we’re committed to providing seamless delivery of all digital products, services, and related materials you purchase from us. Our shipping policy ensures transparency, timely delivery, and a hassle-free experience from checkout to completion.
This page outlines how we deliver digital and physical materials (where applicable), expected timelines, and important terms you need to know.
2. What We Ship
Digital Deliverables
We exclusively deliver digital content and services, including but not limited to:
-
Website files & source code
-
CMS accounts and assets
-
Marketing collateral
-
Design files (logos, banners, video assets)
-
Software/CRM setup credentials
-
Any downloadable resource or access pass
These are delivered electronically via email, secure download links, or dashboard access.
Physical Materials (If Applicable)
In rare cases where physical media or documents are requested (e.g., custom USB drives, printed strategy plans), shipping will be handled by trusted courier partners. Charges and timelines will be communicated at the time of order confirmation.
3. Digital Delivery Timeline
| Item Type | Delivery Method | Typical Timeline |
|---|---|---|
| Website Source Files | Secure Download | Within 24–48 hours after approval |
| Digital Marketing Assets | Email / Digital Link | Within 24 hours |
| CRM / Automation Setup | Account Credentials | Within 2 business days |
| Other Downloads | Secure Link | Immediately or within 12 hours |
Note: Actual delivery timelines depend on the approval process and complexity of the request.
4. How You Receive Your Order
-
Confirmation Email:
After your order is placed and payment is confirmed, you will receive a confirmation email. -
Access Delivery:
-
For digital products: A secure download link or access credentials are sent to your registered email.
-
For CRM/software setups: We’ll share login instructions and support guides.
-
For services: Project files and feedback attachments will be delivered via email, cloud share, or project tool.
-
-
Support Follow-Up:
Our team will follow up if any additional information is needed to complete delivery.
5. Delivery Issues & Support
If you experience any difficulty accessing or downloading your digital deliverables:
📧 Contact Us at: support@hexerve.in
📞 Phone: 011-69653858
We strive to resolve access or delivery issues within 24 business hours.
6. Refunds & Cancellations Related to Delivery
For digital deliverables, refunds and cancellations follow our standard Refund Policy, which you can view here:
🔗 Refund Policy Page (linked from footer)
Typically:
-
Non-refundable once digital content has been accessed.
-
Refund exceptions apply only if materials cannot be delivered due to technical or internal issues from our side.
7. Security & Reliable Delivery
We use industry-standard encryption and secure delivery systems to protect your digital products and data. All download links are time-bound and require authentication tied to your registered email.
8. Need Help Tracking Your Delivery?
We don’t use traditional shipment tracking for digital delivery — instead:
✔ Your email inbox is your delivery portal
✔ Download links contain expiry/usage limits for your security
✔ Support is one message away if anything fails
9. Contact & Office Details
📍 Hexerve Solutions India
Tower 4, 705 Assotech Business Crestera
Expressway Road, Sector 135
Noida, Uttar Pradesh, India hexerve.in
✉ Email: support@hexerve.in
📞 Phone: 011-69653858